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Cayuga Medical Center

 

GOAL

Improve cafeteria service capacity, update equipment to support current menu trends, and increase points of service for improved customer satisfaction

 

CHALLENGE

  • Limited amount of additional space available

 

SOLUTION/STRATEGY

  • Expand dining space into existing courtyard
  • Design a scatter-type serving area with multiple points of service
  • Include “Grab & Go” options
  • Improve soiled tray return to minimize conflict with arriving customers
  • Plan for multiple beverage counters/ cashiers to speed service at peak periods
  • Position “made to order” points of service to accommodate customer waiting times

 

RESULTS

Converted undersized servery, a total traffic jam at peak periods, to a retail model of customer convenience serving significantly higher customer counts

 

Click Here to view Project Drawings in Adobe Viewer

Cayuga Medical Center

Category:  Health Care
Client:  Cayuga Medical Center
Location:  Ithica, NY
Services:  Design Services
Equipped Area:  2,300 SF
Cayuga Medical Center | CFL Design