Cayuga Medical Center

GOAL

Improve cafeteria service capacity, update equipment to support current menu trends, and increase points of service for improved customer satisfaction

CHALLENGE

• Limited amount of additional space available

SOLUTION/STRATEGY

• Expand dining space into existing courtyard
• Design a scatter-type serving area with multiple points of service
• Include “Grab & Go” options
• Improve soiled tray return to minimize conflict with arriving customers
• Plan for multiple beverage counters/ cashiers to speed service at peak periods
• Position “made to order” points of service to accommodate customer waiting times

RESULTS

Converted undersized servery, a total traffic jam at peak periods, to a retail model of customer convenience serving significantly higher customer counts

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